Client Success Manager

We are looking for a dynamic new team member with great attention to detail to support our the account management of some of our key partnerships.

A key part of this role will involve liaising with partners to ensure expectations are managed and deliverables are completed to a high standard. 

The successful candidate will be comfortable engaging with clients both on calls and in-person, will have excellent communication skills, with an interest in climate change and sustainable innovation and a background within events would be a bonus.

You will work closely with the Sales, Marketing and Production departments ensuring that the events are a success, and our partners are satisfied.

This is an excellent opportunity to gain valuable hands-on experience from working on a number of high-profile events attended by senior representatives of regional governments, UN agencies, international and regional NGOs, investors and donors, research institutes and solution providers.

 Climate Action is a mission led business that has been working at the intersection of climate change policy, innovation, and sustainable finance for over 15 years. Our mission is to accelerate the transition to a global green economy in order to help achieve the Sustainable Development Goals and the Paris Climate Agreement. Climate Action’s events build tangible partnerships between business, government, policy makers and investors to accelerate the global transition to net zero.

Main duties and responsibilities: 

  • Account management for key clients to ensure client satisfaction and retention 
  • Conduct onboarding calls with partners 
  • Create and maintain campaign trackers, outlining deliverables and deadlines 
  • Create and update key resources and collateral for partners including media packs, tracking links  
  • Liaise with partners to ensure they are meeting their contractual obligations to Climate Action 
  • Work collaboratively with internal departments to deliver outstanding client satisfaction  
  • Create partnership agreements for flagship events – based on templates 
  • Maintain accurate records of client contact details and engagement 
  • Collate and distribute inbound leads 
  • Stay up to date with relevant news and information on key accounts 


The successful applicant will have the following qualities: 

  • Experience in Client Success or Account Management 
  • Experience in the events industry  
  • Educated to degree level
  • Highly motivated with excellent written and verbal skills
  • Excellent communication & organisation skills
  • High attention to detail
  • Passion for sustainability (desirable but not essential)
  • Proficient skills in Microsoft Office
  • Proficient CRM skills
  • Able to work in a fast-paced and dynamic environment
  • Confident communications and influencing skills especially on calls
  • Self-starter that can work independently and as part of a team


What we offer: 

  • 23 days annual leave plus bank holidays 
  • Generous and achievable bonus scheme 
  • Ethical pension plan with the Peoples Pension
  • WeWork wellbeing benefits such as yoga sessions and meditation 
  • Barista, community bar, table tennis, showers, and ability to bring your pet to work Regular company climate change lunchtime talks by guest speakers 
  • Benenden Health Scheme 
  • Opportunity to work with globally recognised sustainability and climate leaders
  • Join a rapidly growing, mission-led company, making a positive impact on our planet 
  • Flexible working arrangement between our WeWork offices in Victoria and remote with three days working in our office weekly 
  • 10 additional flexible remote working dates per year after probation  


Climate Action adopt an inclusive workplace where all employees are valued and have the opportunity to reach their full potential. We wish all our employees to feel valued and appreciated for who they are, where they come from and what they have achieved. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.

If you have a passion for climate change and sustainability and love working collaboratively as part of a team, look no further. Climate Action fosters a culture of learning and innovation where people are the makers of their own future.

To Apply:  

Please email your CV and cover letter to 

All applicants must be eligible to work in the UK 

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