Client Success Co-Ordinator

We are looking for a dynamic new team member with great attention to detail to support our Client Success Manager with account management of some of our key partnerships. 

About the role: 

We are looking for a dynamic new team member with great attention to detail to support our Client Success Manager with account management of some of our key partnerships.  

A key part of this role will involve liaising with partners to ensure expectations are managed and deliverables are completed to a high standard.  

The successful candidate will be comfortable engaging with clients both on calls and in-person, will have excellent communication skills, with an interest in climate change and sustainable innovation and a background within events would be a bonus. 

You will work closely with the Sales, Marketing and Production departments ensuring that the events are a success, and our partners are satisfied.  

This is an excellent opportunity to gain valuable hands-on experience from working on a number of high-profile events attended by senior representatives of regional governments, UN agencies, international and regional NGOs, investors and donors, research institutes and solution providers. 

Main duties and responsibilities: 

Client Success Coordinator 

  • Support Client Success Manager in account management for key clients. 
  • Assist with onboarding partners. 
  • Create and maintain Campaign Trackers. 
  • Create and update Media Packs.  
  • Create and update tracking links for each partner. 
  • Liaise with partners to ensure they are meeting their contractual obligations to Climate Action. 
  • Create Sales Proposals for the Sales Team. 
  • Update and maintain key deliverables trackers. 
  • Create partnership agreements for flagship events – based on templates. 
  • Update Sales Trackers. 


The successful applicant will have the following qualities: 

  • Educated to degree level. 
  • Highly motivated with excellent written and verbal skills. 
  • Excellent communication & organisation skills. 
  • High attention to detail. 
  • Passion for sustainability (desirable but not essential). 
  • Proficient skills in Microsoft Office. 
  • Proficient CRM skills. 
  • Able to work in a fast-paced and dynamic environment. 
  • Confident communications and influencing skills especially on calls. 
  • Self-starter that can work independently and as part of a team. 


What we offer: 

  • Competitive annual salary (depending on experience).
  • Real opportunities for career development within the business.
  • Individual event bonus dependent on event scale and achieving pre-agreed KPI’s.
  • The opportunity to be part of the growth and success of a mission-led business, addressing the number one global challenge of our time.
  • Regular team and company socials and company trips abroad.
  • Opportunity to be involved in and attend COP28 in Dubai.
  • Inspiring and motivational environment with a great team spirit.
  • 28 days annual holiday – including 8 statutory days plus your Birthday off!
  • Opportunity to work on prestigious events with highly credible Government Agencies, Heads of State, and leading tier 1 sponsors, key market leaders in the climate change space.
  • We will provide support, training, coaching to allow you to develop your skills and build a successful career.
  • There are fantastic career opportunities within the wider business for stellar performers as we continue to grow.
  • Fresh, vibrant serviced offices based in Victoria with many member benefits including in-house coffee barista, table tennis, wellness rooms and online/in-store discounts.
  • Our office is pet-friendly, so we welcome well-behaved dogs.
  • If you have a passion for climate change and sustainability and love working collaboratively as part of a team, look no further. Climate Action fosters a culture of learning and innovation where people are the makers of their own future.


To Apply:  

Please email your CV and cover letter to 

All applicants must be eligible to work in the UK 

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